Contact support

If you encounter an issue with Toptracer Coach, you can contact Support directly. Since many Coach users are also players, we’ve also included information on how to get help for other Toptracer products, such as the Toptracer Range app or bay screens at the range.

Toptracer Coach

Click on your initials in the top right corner of Toptracer Coach.
Select Contact support.
You’ll see the support email address to use for your request.
- Describe your issue in detail.
- Attach screenshots, photos, or videos if relevant.

If you’re also a Toptracer Range app user

If your issue is with your Toptracer Range app profile or the app itself:

If logged in: go to Profile → Settings (top right) → Contact us and fill out the support form.
If not logged in: use the Contact us form.

If you’re playing at a Toptracer Range

If you have problems with shot tracking at the bay while playing at a range:

Speak directly with the range staff.
They will escalate the issue to Toptracer Support if needed.

If you’re a range operator or staff member

If you’re involved in running a range and have issues with Toptracer Range Management System (TRMS) or hardware:

Log in to TRMS and click Support in the left menu.
You’ll find the regional support email and phone number there.
Always include your site ID when contacting Support. Your site ID can be found on the Support page.

Tips for quicker help

No matter which product you’re using, Support can help faster if you include:

When – note if the issue happens at a specific time, after an action, or during a session/event.
Where – explain if it affects a single bay, student, or device, or if it’s range-wide.
What – share details about your setup, such as the type of device, browser, operating system, or app version number.
How – describe exactly what happens. Share images, screenshots, or recordings if possible.

The more detail you provide, the quicker Support can understand and resolve your issue.